Customer Service

Do you need help or information regarding ordering a watch? You can find it here.

FAQ

All you need to know about ordering watches at PureTime Watches

  • Watches
  • Parts and Custom orders
  • Ordering and Payment
  • Shipping and Handling
  • Promotions and Discount
  • Warranty, Returns and Refunds

Payment Methods

We offer multiple payment methods, each with their own benefits.

Creditcard (Visa, MasterCard, JCB)

Your payment details will be encrypted through SSL-method. Together with your creditcard company we make sure the processing will be done correctly. Possibly your credit card company will ask for a 3D-Secure verification code. This is extra security for online payments done with creditcards.

Bitcoins (5% discount)

PureTime is the very first Trusted Dealer to let you pay with Bitcoins! By using this payment method you will get 5% discount on your order. Discount coupons cannot be used with this payment method. We will confirm your ordered items are in stock and will send you the bank account information within 1 working day.

Western Union, TransferWise, and MoneyGram (3% discount)

By using these payment method you will get 3% discount on your order. Discount coupons cannot be used with this payment method. We will confirm your ordered items are in stock and will send you the bank account information within 1 working day.

It is the nature of Bitcoin and the other cryptocurrencies that all transactions are final with no method of chargeback or recourse for the sender of the funds. As such we are unable to reverse or provide refunds for any payment made through our payment system. If your purchased items are out of stock or we cannot deliver in time, we will gladly refund them to you. Simply contact our billing department and send us the transaction ID, verification code, and refund address. Refunds will be either (at our discretion):

  1. the original amount of coins received, or
  2. an amount equivalent to the USD value at the time of the transaction.

Shipping Methods

We offer multiple shipping methods for each region in the world to ensure delivery without customs problems.

Express with Track & Trace

Express shipping with Track & Trace for all countries world-wide.

EU Direct

We can now ship to most of the EU Countries safely without going through UK, we will choose the safest and fastest way to deliver your order. You save time and shipping fees. If your country is not safe, this option is not shown.

UK Forwarding

For countries which have strict customs policies, we strongly advice you to use the UK Forwarding shipping method, your order will be shipped from China to UK and then UK to your country, this may seem like a long process but it is the safest shipping method to EU Countries.

Shipping Fee Table

Contact

Can't find your answer? Chat with us or send us an email. At PureTime we are always ready at your service! If you need any assistance, please contact one of our staff members. Please make sure to send your email to the right department, to avoid delays in us getting back to you.

Pre-Sales

Marie deals with general and technical watch questions, stock, discount and sales related questions.

sales@puretimewatch88.io

Billing

Sarah deals with everything billing related, including additional payments, adjusting credits and refund requests.

billing@puretimewatch88.io

Quality Control

Marie deals with sending you your quality control pictures and adding/changing orders.

qc@puretimewatch88.io

Tracking

Ramir deals with sending you your tracking number and assisting with your package’s status and package delivery issues.

tracking@puretimewatch88.io

Repair

Maggie deals with you when your wartch needs to be repaired, please contact him.

repair@puretimewatch88.io

Technical Support

Is the PureTime website not working properly or having other technical issues, please report to Mark.

technical@puretimewatch88.io

If you should need to communicate with a native English speaking and writing employee of PureTime (if you are not English yourself, for example, and your written English is not amazing) then please contact Francis with your questions.