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The relocation will take about one week time and to avoid accumulation of unshipped orders and we will stop taking orders until the relocation is complete.
For any questions please contact us at sales@puretimewatch.io for general enquiries or billing@puretimewatch.io for billing issues, sorry for the inconvenience caused and thank you for your understanding.
Please note: Monday, February 1st through Sunday, February 18th are company holidays (Chinese New Year Holiday) for all of our employees. Because of this, there will likely be a delay in reply to your ticket, possibly until Monday, February 19th when most of our team returns.
In the case where you do receive an initial reply from one of our employees, their subsequent replies may be delayed.
You can still place orders during the office closure and we will process your order . We offer limited service during the holiday and we will handle the sales and billing emails twice a week to help you with ordering questions.
Since the holiday is long and please expect some slight delay in response, sorry for the inconvenience caused and thank you for your support and patience.
You can use the discount code "PT2021CNY" for an (additional) 7% discount to all orders placed during this period.